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Information Articles: Medicare and Medicaid

New Medicare Cards Arriving in Illinois

Wednesday, June 27, 2018   (0 Comments)
Posted by: ICS Staff
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New Medicare Cards Arriving in Illinois

Medicare is now in full swing of changing their patient cards. In fact, all Medicare patients will receive new cards by April 2019, and Medicare announced this week that they have begun to ship cards to patients in Illinois. If you are not aware of this change, we are encouraging our members to familiarize with the cards and what to expect. You can find more information about the cards and implementation process here:

More information, including information for your patients, can be found here:

Here is the release from earlier this week:


If someone with Medicare says they did not get a card:

  • Print and give them the “Still Waiting for Your New Card?” handout (in English or Spanish).
  • Or tell them to call 1-800-Medicare (1-800-633-4227). There might be something that needs to be corrected, such as updating their mailing address.

All Medicare Administrative Contractor (MAC) secure portal Medicare Beneficiary Identifier (MBI) look-up tools are ready for use. If you do not already have access, sign up for your MAC’s portal to use the tool. Once we mail the new Medicare card with the MBI to your patient, you can look up MBIs for your Medicare patients when they do not or cannot give them. If the tool indicates the card has not been mailed for your Medicare patient who lives in a geographic location where the card mailing is finished, tell your patient to call 1-800-Medicare (1-800-633-4227).

To ensure people with Medicare continue to get health care services, continue to use the Health Insurance Claim Number (HICN) through December 31, 2019 or until your patient brings in their new card with the new number.


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